Confluence Health Consulting, Sarah Godley, Angela Swanson

Solutions

Our solutions are strategic, data-driven and practical. We offer a customized suite of support tailored to your organization’s priorities and challenges. We have experienced first-hand the challenges and constraints facing healthcare organizations today and appreciate there is not a one size fits all approach.  

Strategy and Insights

Our advisors partner with clients to provide strategic insights and develop innovative strategies that drive impactful programming and successful outcomes. We excel at building strong partnerships, fostering trust and translating strategic priorities into measurable results. 

Our experienced facilitators guide your team through strategy design and planning, crafting new programs at both organizational and departmental levels. We develop comprehensive plans with clear goals, timelines and key performance indicators. Our team excels in building partnerships, fostering trust and translating strategic priorities into tangible success within complex organizations. 

Our consultants perform both qualitative and quantitative analyses, incorporating ongoing research, literature reviews, market analysis, program evaluations and environmental scanning. This comprehensive approach ensures that our recommendations are grounded in current and relevant data and provides leaders with well-informed insights to facilitate decision-making and support long-term organizational growth and improvement.

Whether you need help designing a new program or service or transforming an existing model, our consultants lead projects and teams through all phases of new program development, from strategy and assessment to implementation and optimization. We focus on building inclusive and engaged teams and applying evidence-based process improvement, facilitation and change management methodologies to achieve sustainable results. Our team will analyze business needs, partner with stakeholders to assess current state, conduct a gap analysis and create comprehensive roadmaps that remain adaptable to the changing landscape.

Systems Improvement

We partner with mission aligned organizations to enhance healthcare delivery and improve health for individuals, populations and communities. With deep expertise in improvement science, change management and facilitation, our team adds rigor that will enhance and align programs, accelerate improvement and achieve lasting results.

Our team will assist you in designing, aligning and enhancing programs to improve safety, effectiveness, efficiency, experience, equity, coordination and access. We coach leaders in applying proven leadership, improvement and change management practices. With extensive experience in crafting organizational improvement strategies, we focus on enhancing outcomes and value, reducing care variation, and eliminating unnecessary costs from the system.  

We believe that a holistic approach to strategic planning, program-building and partnership is essential to eliminating disparities and achieving lasting health improvements. We collaborate with organizations to design strategies and programs that address opportunities for improvement within the healthcare system, as well as address other critical factors affecting health, such as the conditions in which people are born, grow, live and work.

Confluence Health Consulting, Sarah Godley, Angela Swanson

Leadership and Operational Excellence

Strong leadership is essential to effective implementation of vision and strategy, engagement and retention of team members and achievement of organizational goals. We are recognized for our abilities to coach and develop leaders by enhancing skills, aligning efforts with overarching priorities and fostering engagement in a shared vision for change.

Leadership and team development are core to the value we offer. We create synergies across teams and multidisciplinary levels of leadership to help leaders improve team performance, alignment and results.

We provide individual and group coaching sessions and workshops to help leaders excel in their current roles, prepare for change and engage and empower their teams to achieve lasting results. 

Our team excels in designing, implementing and spreading organizational improvement models, using proven process improvement and change management methods tailored to each organization’s unique needs. We coach leaders and teams in defining actionable key performance indicators aligned with top-level goals, tracking performance over time and adjusting direction as needed. Our approach prepares leaders and team members to drive continuous improvement and achieve their objectives effectively. 

A high-functioning management system streamlines communication, supports real-time problem-solving, and focuses leaders and team members on the organization’s key objectives. We assist clients in establishing the leadership practices, systems, and structures that achieve results and cultivate a culture of learning and improvement.